Remote Support

We offer a remote support solution which we recommend for simple or quick to resolve issues. This means that our Technician will log into your PC remotely via the link below.


To be able to remotely access your PC and provide support, the affected PC requires internet connection.

Remote support is charged at $17.05 per 6 minute increments. However, we do not recommend this option if your PC is infected with viruses or has hardware issues. If you are experiencing hardware / major software issues or virus and malware issues, we recommend bringing the PC into our fully equipped Workshop for thorough inspection and testing.

NOTE: Please use the following link Only if advised by a PCGURU Technician as installing the software from this link will give the Technician remote access to your computer.

Click here to download our remote support software