Remote Support

We offer a remote support solution which we recommend for simple or quick to resolve issues. This means that our Technician will log into your PC remotely via the link below.

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To be able to remotely access your PC and provide support, the affected PC requires internet connection.

Remote support is charged at $17.05 per 6 minute increments. However, we do not recommend this option if your PC is infected with viruses or has hardware issues. If you are experiencing hardware / major software issues or virus and malware issues, we recommend bringing the PC into our fully equipped Workshop for thorough inspection and testing.

NOTE: Please use the following link Only if advised by a PCGURU Technician as installing the software from this link will give the Technician remote access to your computer.

Click here to download our remote support software